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Techtron Shipping & Delivery Policy

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At Techtron Global Services, we are committed to ensuring a seamless and efficient delivery experience for all our customers, whether for digital solutions or physical components involved in project implementation.

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1. Digital Products & Services

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a. Software Solutions, Licenses & Support

  • Delivery Method: All digital services (Zoho implementations, custom software, licenses, configurations, etc.) are delivered electronically via email, secure portals, or direct deployment to customer environments.

  • Delivery Time: Delivery timelines vary depending on the scope of the project. Timelines are communicated clearly in the project plan or service agreement.

  • Access Credentials: Secure login credentials and deployment files are shared upon payment confirmation and completion of onboarding procedures.

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b. Remote Support & Consultation

  • Availability: Remote sessions are scheduled based on client preference and team availability. Immediate assistance is provided for critical issues via pre-agreed support channels (e.g., WhatsApp groups, Helpdesk, or direct call).

  • Delivery Format: Support is provided via Zoom, Google Meet, or other collaborative platforms, and includes documentation of actions taken.

 

2. Physical Products (If Applicable)

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In case of any hardware components or branded merchandise provided as part of implementation packages or promotions:

  • Shipping Locations: Currently, we ship to addresses within [India / Middle East / Global — specify based on your regions].

  • Shipping Time: 5–10 business days depending on the location, unless otherwise specified.

  • Shipping Charges: Charges are either included in the service package or billed separately based on actual costs. This will be mentioned in your invoice.

  • Courier Partners: We use reputed logistics providers such as BlueDart, FedEx, Aramex, or similar.

 

3. Order Tracking & Updates

  • Customers will receive confirmation and tracking details via email once the product is dispatched.

  • Project updates, milestones, and software delivery are communicated through your assigned account manager or project coordinator.

 

4. Delays

While we strive to meet all agreed timelines, delays can occasionally occur due to factors beyond our control (e.g., third-party software delays, client dependencies, logistics issues). In such cases, we will promptly communicate updated delivery schedules.

 

5. Customer Responsibilities

  • For physical deliveries, customers must provide accurate shipping addresses and ensure someone is available to receive the package.

  • For digital deliveries, customers should respond in a timely manner to project communication and provide necessary access credentials or approvals.

 

6. Contact

For shipping or delivery-related questions, please contact:

Techtron Global Services
📧 Email: support@techtronglobal.com
📞 Phone: +91- 702 530 0051
🌐 Website: https://www.techtronglobal.com

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