Question 1

How does our Support services work ?

Accepted Answer

We are Zoho authorized partners and by accepting the tag request(you can change any point of time) you become our customers and hence we become authorized to support you.  Now we have two types of support:  1. E-mail Support with step-by-step instructions which is FREE of cost for all customers tagged with us for support. Tag us here 2. Live support, where our representative will help carry out the migration process which would cost roughly around INR 8000 to 10,000  per year data to be migrated depending upon the size of data to be migrated, however, the e-mail support remains FREE for all customers tagged with us for support. Tag us here

Question 2

Do you charge extra for any of Zoho subscriptions?

Accepted Answer

Not at all! it's all the same! Either you buy from us or you buy it from Zoho directly the cost of your subscription will remain always the same. We are not charging any extra nor are you entitled to an extra discount by purchasing directly from Zoho.

Question 3

How do you make money ?

Accepted Answer

Zoho provides us with a small commission as soon as your Subscription is tagged with us. Meaning, we would be providing you with premium implementation support thereon. We also provide implementation support starting from Setup to Training on a case-by-case basis over a cost agreed upon.

Question 4

Is your Support Free?

Accepted Answer

Yes, We want you to grow and we take pride in our Customers' growth. Our free support is limited to priority e-mail support and any telephone support that are quick fixes only at our discretion as we do not know how time-consuming the issue could be. We have experts to answer all your questions, however, to be on a safer side, we won't guarantee complete resolution to your query to which you are seeking free support. We would only charge you if you require support in-depth or any support related to Implementation.

Question 5

Do you give Discounts?

Accepted Answer

Yes,  We will assess your situation based on Zoho guidelines and we help you negotiate for discounts with Zoho. We will talk to Zoho on your behalf and push for discounts if at all it's applicable in your case and if it's something that Zoho would Consider.

Question 6

How transparent is the Process?

Accepted Answer

Winning the trust of millions of our clients has been always our priority. We keep you in the loop pertaining to your case in all the conversations that would take place.

Question 7

Can the Tagging process be reversed?

Accepted Answer

Yes, You may choose to change your Zoho support providers at any time. There is no obligation whatsoever.  Have more questions in this regard? Book a Free Consultation.

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