Free Zoho Priority Support
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Frequently asked questions
Q. Do you charge extra for any of Zoho subscriptions?
A. Not at all ! its all the same! Either you buy from us or you buy it from Zoho directly the cost of your subscription will remain always the same. We are not charging any extra nor are you entitled for any extra discount by purchasing directly from Zoho.
Q. How do you make money ?
A. Zoho provides us with a small commision as soon as your Subscribtion is tagged with us. Meaning, we would be providing you with premium implementation support thereon. We also provide implementation support starting from Setup till Training on case by case basis over a cost agreed upon.
Q. Is your Support Free?
A. Yes, We want you to grow and we take pride in our Customer's growth. Our free support are limited to priority e-mail support and any telephone support that are quick fixes only at our discreetion as we do not know how time consuming the issue could be. We have experts to answer to all your questions, however to be on a safer side, we wont guarantee complete resolution to your query to which you are seeking free support. We would only charge you if you require support in depth or any support related to Implemenation.
Q. Do you give Discounts?
A. Yes, We will assess your situation based on Zoho guidelines and we help you negotiate for discounts with Zoho. We will talk to Zoho on your behalf and push for discounts if at all its applicable in your case and if its something that Zoho would Consider.
Q. How transparent is the Process?
A . Winning the trust of millions of our clients has been always our priority. We keep you in loop pertaining to your case in all the conversations that would take place.
Q. Can the Tagging process be reversed?
Yes, You may choose to change your Zoho support providers at any time. There is no obligation whatsoever.
Q. How does our Support services work ?